“We want every customer to be completely satisfied. If something isn’t right with your order, we’re here to help make it right.”
What We Help With
Our warranty and product support process covers issues with the products you receive from Clickwestcartstore, including:
- Defective products, items that don’t function as intended.
- Damaged products, items that arrive damaged in transit.
- Incorrect products, items that don’t match what you ordered.
This support process is separate from, and in addition to, our standard 30-day return window described in our Return & Refund Policy. If a product issue is identified, contact us and we’ll help determine the best path forward.
Your Options
Depending on the issue, we’ll work with you on one of the following:
- Replacement, we send a new unit of the same product.
- Refund, a full refund to your original payment method.
Your Rights Under UK Consumer Law
Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement or refund. For most online orders, you also have the right to cancel within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
How to Report an Issue
Contact support
Reach us at contact@clickwestcartstore.shop or +61 468 279 944.
Provide your order number
This helps us look up your order and resolve the issue faster.
Provide clear photos when applicable
For defective, damaged, or incorrect items, a few clear photos help us understand the issue.
Explain the problem
A short description of what went wrong helps us find the right solution.
Wait for instructions
We’ll follow up with next steps, whether that’s a replacement, a refund, or a return.