Find quick answers about orders, shipping, payments, returns and products.
Orders & Shipping
Orders are processed within 1–3 business days (Monday–Friday), followed by an estimated transit time of 1–7 business days. Exact delivery dates can vary by location and carrier.
You can track your order using the tracking number sent to your email once it ships. Tracking information may take approximately 3 days to become active.
Yes, Clickwestcartstore offers free shipping on all orders within the UK.
Our company office is in Australia. All UK orders are dispatched from our supplier’s warehouse in the UK.
Orders are generally handled within 1–3 business days, Monday through Friday, before they ship.
If your order has not yet shipped, contact us as soon as possible at contact@clickwestcartstore.shop and we will do our best to update it.
If your package hasn’t arrived within the estimated transit window, contact our support team and we’ll look into it with the carrier.
Payments
We accept major credit and debit cards through our secure checkout. The options available for your order are always shown at checkout.
Yes. Checkout is encrypted, and Clickwestcartstore does not manually process or store full payment card details on our own servers. See our Payment & Security page for more.
Returns & Refunds
You may request a return within 30 days of the delivery date. See our Return & Refund Policy for full details.
Yes, eligible returns are free.
New and slightly used products may be eligible for return, provided the item meets our return conditions.
Email contact@clickwestcartstore.shop with your order number and reason for return before sending anything back, we’ll send you instructions.
Returns are inspected within 72 hours of receipt, and approved refunds are processed within 7 business days.
For defective, damaged, or incorrect items, we may offer a replacement instead of a refund, just let us know your preference when you contact us.
Product Issues
Contact us at contact@clickwestcartstore.shop with your order number and photos of the damage, and we’ll help make it right.
Let us know at contact@clickwestcartstore.shop with your order number, and we’ll arrange a replacement or refund.
We help with defective, damaged, or incorrect products. Visit our Warranty & Product Support page for the full process.
Support
Email us at contact@clickwestcartstore.shop or call +61 468 279 944. You can also use our Contact Us page.